Frequently Asked Questions
Why can our medical equipment be trusted?
We are certified by international authoritative certification bodies such as BV and TUV.
With extensive export experience serving customers in 87 countries worldwide, we maintain high standards of reliability and professional service.
Why are our products so cost-effective?
For the same quality, our prices are typically 8% to 30% lower than competitors.
We achieve this by screening hundreds of factories and negotiating strictly to ensure a high-quality, scientifically managed procurement process.
How long does delivery usually take?
Generally, delivery takes 15 days after order confirmation.
For small quantities, we can check immediate stock availability. Large or customized orders will be confirmed based on specific requirements.
What are the available payment terms?
We accept various payment methods including T/T, Credit Card, L/C, Western Union, and PayPal.
What is included in the after-sales service?
Most products come with a one-year warranty. During this period, free replacement parts are provided for non-human damage.
For issues caused by human factors or those occurring after the warranty, parts are available for a fee.
Are OEM and ODM services available?
Yes, we offer both OEM and ODM services to meet specific branding and functional requirements for hospital and home care environments.